Refund policy

 

At ATTIRE MART, we want you to be satisfied with your purchase. Please review our return and exchange conditions before placing an order.

1. Return Eligibility

A return or exchange request may be considered in the following situations:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive a product different from the one ordered.

  • You receive a product with a material issue that was not disclosed in the product listing.

Please report damaged, defective, or incorrect products within 48 hours of delivery.

2. Clothing Return Conditions

For an eligible return or exchange, products should be:

  • Unworn, unwashed, and unaltered.

  • Free from stains, perfume, odour, or damage caused after delivery.

  • Returned with original tags and labels attached.

  • Returned with original packaging, where applicable.

Products must pass inspection before a return or exchange is approved.

3. Size and Fit

Please check the product description and size chart carefully before ordering.

If the correct size was supplied but does not fit as expected, an exchange may be considered subject to availability and the conditions communicated by our support team. A change of mind or incorrect size selection does not automatically qualify for a refund.

4. How to Request a Return or Exchange

Contact our customer support team with:

  • Your order number.

  • Registered mobile number or email address.

  • Clear photographs of the product.

  • A short description of the issue.

  • An unboxing video, if available, especially for damage or incorrect-item claims.

Please obtain return authorization and instructions before sending any product back. Do not self-ship an item without confirmation from our team.

5. Refund Eligibility

Refunds may be considered in circumstances such as:

  • An order is cancelled by ATTIRE MART after payment and before dispatch.

  • A product becomes unavailable after payment.

  • A delivery location is unserviceable.

  • An approved damaged, defective, or incorrect product cannot reasonably be replaced.

  • A refund is otherwise required under applicable law.

Approved refunds will generally be initiated to the original payment method. For COD orders, an alternative refund method may be arranged after verification.

6. Refund Processing

After an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally initiated within 5–10 business days. The final credit time depends on the bank or payment provider.

7. Exchanges

Exchanges are subject to product availability. If the requested size or product is unavailable, our support team will communicate the available alternatives or refund options, as applicable.

8. Non-Returnable Situations

Except where required by applicable law or where a product is defective, damaged, or incorrect, returns may generally not be accepted for:

  • Change of mind after purchase.

  • Incorrect size selected by the customer where the correct item was supplied.

  • Products that have been worn, washed, altered, or damaged after delivery.

  • Products without original tags or labels, where required for verification.

  • Stains, odour, or damage caused after delivery.

  • Claims that cannot be verified or are reported outside the applicable reporting period.